Shipping policy

Thanks for ordering from Shift Down. Here is how shipping works.

Where we ship

We currently ship to addresses within the United States. We do not ship internationally at this time. Please double-check your address at checkout, including apartment or unit number.

Order processing

Your order is prepared and packed by our fulfillment partner. Orders are processed within [2-5] business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Processing may take longer during holidays and high-volume periods.

Shipping rates and delivery times

Expedited shipping speeds up transit only, not processing time. Delivery times are estimates, not guarantees. Carrier delays, weather, and other events outside our control can affect delivery. Sales tax, where required, is calculated and shown at checkout before you pay.

Multiple packages

The Clock-Out Scoop (collagen) and Lights-Out Strip (sleep strips) are packed separately. Your bundle may arrive in more than one package, on different days, and with separate tracking numbers. You are not charged extra shipping for this. Each package's tracking is included in your shipping confirmation.

Tracking

When your order ships, we email a confirmation with a tracking number for each package. Tracking can take 24-48 hours to update after the label is created. If you don't see an email, check your spam folder.

Address accuracy

Please make sure your shipping address is correct before you place your order. Once an order is submitted, it moves to fulfillment quickly, so we may not be able to change it. If you need to change an address, email us right away at [info@tryshiftdown.com]. We'll try, but can't guarantee, to update it before the order ships. Orders returned to us because of an incorrect or incomplete address may be reshipped at the customer's cost.

PO boxes and APO/FPO addresses

[Choose one: We can ship to PO boxes and APO/FPO addresses, but delivery may take longer. / We are unable to ship to PO boxes or APO/FPO addresses.]

Lost, delayed, or stolen packages

• Delayed: If your tracking hasn't updated in 5 business days, or your order hasn't arrived within [10] business days of shipping, contact us.
• Lost: If the carrier confirms a package is lost, we'll reship or refund the affected item(s).
• Stolen after delivery: If tracking shows "delivered" but you can't find your package, check with neighbors and your household, then contact us within [7] days. We will help open a carrier claim, but we cannot guarantee a replacement for packages marked as delivered.

Damaged or incorrect items

If your order arrives damaged, has a broken safety seal, or contains the wrong item, email [info@tryshiftdown.com] within [7] days of delivery with your order number and a photo. We'll send a replacement or refund. Do not use any product with a damaged or missing safety seal.

Customs, duties, and taxes

Because we ship within the U.S., no customs or import fees apply. Sales tax is calculated at checkout where required.

Contact us

Questions about your shipment? Email [info@tryshiftdown.com] with your order number. We respond within [1-2] business days.